Adaptation and validation of two surveys on quality of medical care in a local setting
DOI:
https://doi.org/10.62059/htenz027Keywords:
Quality of healt care, hospitalization, SurveysAbstract
Abstract Introduction: Quality of hospital care is a key component in health system evaluation, associated with patient safety and satisfaction of both users and professionals. Although internationally validated tools exist, their combined application in local settings remains limited. Objectives: To validate the local adaptation of the CAHPS® hospital survey. To assess the validity and reliability of a professional commitment questionnaire in medical residents. To determine the feasibility of implementing both instruments jointly. Material and Methods: Observational, cross-sectional, quantitative study. Adult inpatients at discharge and medical residents from different specialties were included. Locally adapted surveys were administered. Validity was assessed using exploratory and confirmatory factor analysis, and reliability with Cronbach’s alpha. Feasibility was evaluated through response rate and administration time. Results: A total of 140 patients and 24 residents were included. Among patients, highest scores were for physician care (4.6±0.5) and nursing care (4.5±0,6), while lowest were for nighttime noise (3.1±1.1) and medication information (3.3±1.0). Overall hospital rating was 4.0±0.7, with 78% recommendation. Reliability: α=0.89. Among residents, professional commitment averaged 4.4±0.4; α=0.87. Conclusions: Both instruments showed adequate validity and reliability, supporting their joint feasibility for assessing quality of care from both patient and professional perspectives.References
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